Terms and Conditions
The following terms govern the relationship between CrownSlots (Crown Slots Casino) and every individual who accesses, registers on, or wagers through our
Last updated: 2026-05-13
The following terms govern the relationship between CrownSlots (Crown Slots Casino) and every individual who accesses, registers on, or wagers through our platform. By proceeding past the welcome screen you acknowledge that you have read, comprehended, and accepted each clause set out below.
Acceptance and contractual capacity
Persons must have attained at least eighteen years of age, or the higher minimum prescribed by the laws of their habitual residence, to lawfully participate.
Residents of territories where online wagering is prohibited or restricted bear sole responsibility for confirming personal eligibility before opening an account.
Acceptance of these terms constitutes a binding agreement governed by the licensing regimes of the Curaçao Gaming Authority and Anjouan Gaming Komoren under which CrownSlots (Crown Slots Casino) is authorised to operate.
Registration, verification, and one-account rule
Each natural person is permitted exactly one active profile. Duplicate registrations identified through name, address, IP, device fingerprint, or payment method matching will be consolidated or closed at our discretion.
Know-your-customer documentation — typically a passport or national identification card together with a recent utility bill — must be supplied prior to the first withdrawal request and may be requested at any subsequent stage.
Information supplied during onboarding must remain current. Failure to update material changes promptly may suspend access to deposits, gameplay, or cash-out functions.
Wagering mechanics and bonus rules
All games operate on certified random number generators audited by independent testing laboratories. The published return-to-player percentages reflect long-term theoretical averages and never represent short-session guarantees.
Promotional credit issued by CrownSlots (Crown Slots Casino) is subject to wagering multipliers, eligible-game lists, maximum bet caps, and expiry windows clearly stated in the offer page at the moment of opt-in.
Bonus abuse — including coordinated low-risk wagering, structuring to clear conditions artificially, or chargeback after promotional play — voids related winnings and may trigger forfeiture of the underlying deposit balance.
Deposits, withdrawals, and dormant balances
Funds may be deposited only through instruments registered under the account holder's own legal name. Third-party transfers are returned and may delay verification timelines.
Withdrawal requests are reviewed within the timeframe published on the cashier page. Processing may be extended where additional anti-money-laundering checks are warranted by transaction profile or regulatory request.
Accounts displaying no login activity for twelve consecutive months are classified as dormant, after which a modest administrative charge may be applied monthly against the remaining balance, subject to advance notification.
Liability, governing law, and dispute resolution
CrownSlots (Crown Slots Casino) accepts no responsibility for losses resulting from connectivity failures, force majeure, or third-party software errors beyond our reasonable control.
Complaints should first be directed to our internal resolution desk. If the matter cannot be settled within fourteen days, the player may escalate to the relevant licensing authority for impartial review.
These terms are construed in accordance with the laws of the licensing jurisdiction, without prejudice to the mandatory consumer protections of the player's country of residence.
Contacts
- Player Resolution Desk — [email protected] for complaints and account queries
- Curaçao Gaming Authority — official complaints portal at curacao-gaming.cw
- Anjouan Gaming Komoren — licensing dispute submission via the regulator's published channels